Shipping policy

Last updated: 31 August 2026

Where we deliver

We deliver within the United Kingdom only. We do not currently ship to Ireland or internationally. Delivery charges are shown at checkout before you place your order.

Dispatch

Orders placed before 8:00am on a working day (Monday to Friday) are typically dispatched the same day. Orders placed after 8:00am, or over the weekend, are dispatched the next working day.

Delivery rates - retail orders

Standard UK delivery costs £3.50, and is free on orders of £25 or over.

We ship using Royal Mail 24 or DPD, and a tracking number is provided. Both services aim to deliver the next working day, but this is an aim, not a guarantee. Unless we have agreed a specific delivery date with you, we will deliver your order within 30 days of you placing it, as required by law. In practice, orders almost always arrive much sooner.

Collection

You can choose to collect your order at checkout, free of charge. Collections are available from our Giffnock shop on Fenwick Road only - our Burnfield Avenue roastery is closed to the public. We’ll notify you when your order is ready, usually within 2 working days. Please wait for our confirmation before visiting the shop.

Wholesale orders

For our wholesale customers ordering through the trade portal:

Delivery charges. Delivery is free on orders over £100 (ex VAT). Orders below £100 (ex VAT) incur a £10 (ex VAT) delivery charge.

Couriered (DPD) orders. Orders placed before 8:00am are dispatched the same day; orders placed after 8:00am are dispatched the following working day. A tracking number is provided.

Direct deliveries (Thomson’s van). Orders placed before 8:00am on Monday are delivered on Tuesday. Orders placed after 8:00am on Monday and before 8:00am on Thursday are delivered on Friday.

Wholesale orders are business-to-business purchases, and consumer legislation such as the Consumer Rights Act 2015 does not apply to them.

Pre-orders

Some products are sold on pre-order with a longer dispatch date. The expected dispatch or delivery window is shown on the product page and at checkout. See our Cancellation policy for how to change or cancel a pre-order.

Lost, delayed or damaged deliveries

If you are a consumer, your order remains our responsibility until it is delivered to you (or to someone you’ve nominated to receive it). If your order doesn”t arrive, or arrives damaged, contact us at enquiry@thomsonscoffee.com or 0141 637 0683 and we’ll put it right with a replacement or a full refund.

If we fail to deliver within 30 days (or within any delivery window we agreed with you), you can set us a new, reasonable deadline, and if we still don’t deliver you’re entitled to cancel and receive a full refund.

Nothing in this policy affects your statutory rights.

Contact

Thomson’s Coffee
5 Burnfield Avenue, Glasgow G46 7TL
enquiry@thomsonscoffee.com | 0141 637 0683