FAQs

We deliver to addresses anywhere in the UK.

£3.50, and free on orders of £25 or more.

Orders placed before 8am on a working day (Monday to Friday) are usually sent out the same day. After 8am, or at the weekend, they are sent out the next working day. We send tracked with Royal Mail 24 or DPD, which aim to deliver the next working day.

Yes, free. Choose collection at checkout and pick it up from our Giffnock shop on Fenwick Road. We'll let you know when it's ready, usually within 2 working days, so please wait for our email before you visit. Our roastery is production only.

Email enquiry@thomsonscoffee.com with your order number and we'll replace or refund it.

Choose a roaster's choice subscription (a new Core, LAB or Dark Roast coffee each month) or subscribe to your favourite coffee. Pick your grind and how often it arrives. See our subscriptions page.

Your favourite coffee is 10% off every delivery. Roaster's choice coffees cost at least 10% less than their normal price.

Yes, any time, from your account. Manage my subscription.

Choose the one that matches how you brew: Espresso, Moka, Aeropress, Filter or Cafetiere. If you grind at home, choose Wholebean.

We roast daily at our roastery in Glasgow and aim to send your coffee out within 10 days of roasting. Coffee brews better after a short rest, so this is on purpose. Read why rest is best.

Core is our everyday range of seasonal single origins and blends. LAB is our wild coffees: small, limited releases of rare lots and experimental processing. Legacy is the Thomson's classics, the house blends and dark roasts we have roasted for generations.

Yes. See decaf coffees.

Every coffee carries one of six roast levels, from very dark to very light. Darker roasts taste bolder and more bittersweet. Lighter roasts taste brighter and fruitier.

Tap the info icon next to the roast on any coffee page to see exactly where that coffee sits.

We grind a sample from every roast and read its colour with an Agtron reader. It gives a number from around 40 to just over 100: the lower the number, the darker the roast. A number is more precise than a word like "medium", so you can compare coffees side by side.

It's the Agtron reading from a recent roast of that coffee. Every batch varies a little, so the number can move slightly from roast to roast. We set each coffee's roast level and check every roast against it, so the level you see stays the same.

For milk drinks, cafetière or moka pot, try very dark to medium-dark. For espresso, filter or AeroPress, try medium-dark to light. For pour over enjoyed black, try light or very light. Each coffee page also lists the brew methods it suits best.

Darker roasts taste bolder, but caffeine is much the same across all six levels. For a stronger cup, use a little more coffee.

Yes, within 30 days of receiving it, in the same condition and original packaging, with proof of purchase. Email enquiry@thomsonscoffee.com to start a return. We can't accept returns on sale items or gift cards. See our returns policy.

Email us straight away and we'll put it right.

They are sent by email. Spend them online or in our Giffnock, Gallowgate and Candleriggs shops. They can't be used at our partner cafés.

Yes. Physical gift cards are available in our Giffnock, Gallowgate and Candleriggs shops. Online, you can send a digital gift card by email.

Yes: coffee, equipment, training and support for cafés, restaurants, offices and venues. See wholesale or email wholesale@thomsonscoffee.com.

Existing customers order through our order portal. Delivery is free on orders over £100 (ex VAT), otherwise £10 (ex VAT).

Email enquiry@thomsonscoffee.com, call 0141 637 0683, or use our contact form.