Delivery
Where do you deliver?
Anywhere in the UK. We don't currently ship to Ireland or internationally.
How much is delivery?
£3.50, and free on orders of £25 or more. Subscriptions: roaster's choice is £3.50 per 250g delivery and free on 1kg; your favourite is free on deliveries of £25 or more; pod subscriptions always ship free.
When will my order arrive?
Orders placed before 8am on a working day (Monday to Friday) are usually dispatched the same day. After 8am, or at the weekend, they go the next working day. We send tracked with Royal Mail 24 or DPD, which aim to deliver the next working day.
Can I collect my order?
Yes, free. Choose collection at checkout and pick it up from our Giffnock shop on Fenwick Road. We'll let you know when it's ready, usually within 2 working days, so please wait for our email before you visit. Our roastery is closed to the public.
My order arrived damaged or didn't arrive
Email enquiry@thomsonscoffee.com with your order number and we'll replace or refund it.
Subscriptions
How do subscriptions work?
Choose a roaster's choice subscription (a new Core, LAB or Dark Roast coffee each month) or subscribe to your favourite coffee. Pick your grind and how often it arrives. See our subscriptions page.
How much do I save?
Your favourite coffee is 10% off every delivery. Roaster's choice coffees cost at least 10% less than their normal price.
Can I skip, pause or cancel?
Yes, any time, from your account. Manage my subscription.
Coffee
Which grind should I choose?
Choose the one that matches how you brew: Espresso, Moka, Aeropress, Filter or Cafetiere. If you grind at home, choose Wholebean.
How fresh is it?
We roast daily at our roastery in Glasgow.
What are Core, LAB and Legacy?
Core is our everyday range of seasonal single origins and blends. LAB is our wild coffees: small, limited releases of rare lots and experimental processing. Legacy is the Thomson's classics, the house blends and dark roasts we have roasted for generations.
Do you have decaf?
Yes. See decaf coffees.
Which machines do your pods fit?
Nespresso® Original machines. They don't fit Vertuo or Dolce Gusto. See pods.
Returns
Can I return something?
Yes, within 30 days of receiving it, in the same condition and original packaging, with proof of purchase. Email enquiry@thomsonscoffee.com to start a return. We can't accept returns on sale items or gift cards. See our returns policy.
I received the wrong item
Email us straight away and we'll put it right.
Gift cards
How do gift cards work?
They are sent by email. Spend them online or in our Giffnock, Gallowgate and Candleriggs shops. They can't be used at our partner cafés.
Wholesale
Do you supply businesses?
Yes: coffee, equipment, training and support for cafés, restaurants, offices and venues. See wholesale or get in touch.
How do I place a wholesale order?
Existing customers order through our order portal. Delivery is free on orders over £100 (ex VAT), otherwise £10 (ex VAT).
Contact
How do I get in touch?
Email enquiry@thomsonscoffee.com, call 0141 637 0683, or use our contact form.