I had a subscription on the old system, can I restart it?
If you used our old subscription system unfortunately these have all been removed and you will need to set up a new subscription from scratch on our new system
How do i start a subscription?
Please visit our subscription page where you can subscribe to either or monthly rotating coffees or one of our Thomson's classics featured there. On the product page you want to subscribe to please select the "subscribe & save" option and select the frequency you require - then proceed to purchase as normal
When will my first order arrive?
When you subscribe we will send your first order straight away and then each subsequent order will be sent at the interval you selected, this date can be changed in your control panel anytime after your first order
The price for the coffee i used to subscribe to has changed
One of the issues with our old subscription system was the pricing was not kept in sync with the rest of our website, this meant some legacy customers had pricing that did not reflect the price changes over the years, this has now been corrected and brought up to date.
Can I Pause / Cancel or Change my subscription?
You are free to make changes or cancel your subscription at any time - please see how to mange your account below
How do i manage my subscription?
If you already have a Thomson's account with the same email address you subscribed with please login to your account here
If you have started subscription but haven't setup a Thomson's Account or used a different email address you need to use our forgot password link to activate your Thomsons account linked to your subscription. We will send you a link to activate the account.
If you are having trouble with the above please enter the email address you used when you subscribed here and we will send you a secure link to manage your subscription directly
What Subscriptions do you offer?
We currently offer two type of subscription services - our monthly rotating subscriptions and our individual flexible subscriptions to our Thomson's Classic products.
Do i have to commit to a minimum number of deliveries?
No, unlike most subscription services you are free to cancel your subscription at anytime form your account. You can also pause, skip or swap your subscription at anytime.
Can I change my subscription date?
Yes you can change the date of any of your upcoming orders from your control panel. Please note for a monthly subscription the date can only be changed to another date in the same month or you can skip that months order if you prefer.
Can I add a one-off purchase to my next subscription order?
No not currently, we are working hard to enable this feature but at present you can only swap your products to another subscription product.
Why can't i subscribe to all of your products ?
We only allow subscription on products we know we will have constant stock supplies of so this unfortunately means we can't offer a subscription to many of our seasonal or short run products.
Can i change my address?
You can change the shipping address in your account here.
Can i pay for subscriptions with Paypal / Applepay?
At present this is not possible - this is a limitation of the subscription system - payment by card is essential