Since our last shop in Glasgow city centre closed at the turn of this century we have maintained our commitment to our retail customers by keeping a small shop facility open to all the public at our busy commercial roastery as well as having a large online offering and we will continue to do so. We are introducing some changes in our tea range and some measures to improve our overall service.
Tea Range Update
After a review of our tea offer it is no longer commercially viable for us to carry the very wide range of lines, pack formats and flavours and we will be moving towards a smaller range of teas that we are able to continue to make available to our retail customers who visit our roastery and online.
It has been a number of years since we have reviewed our retail tea prices during which time the cost of raw materials and packaging has increased. Our new tea pricing reflects increases that we have been absorbing over a number of years and while some of our prices have had to increase they still represent significant value for money for a quality product and service.
Tea price changes will come into immediate effect and other tea products will be discontinued as and when we run out of stock.
As coffee roasters at heart we are committed to developing our range of blends and single estate coffees, however due to the time constraints of our commercial roastery we are no longer able to part mix different coffees into one bag. Our full coffee range and prices can be viewed online and we are delighted to announce there is no increase to any of our existing coffee pricing and there are no plans to delist any of our popular lines.
We are extremely proud of our old fashioned service levels at our roastery shop and we will continue to grind any coffee to your requirements at no extra charge. While we welcome customers we are sure you can appreciate that at times this can put a real strain on the operational running of our roastery so we are encouraging all customers to buy Thomson’s coffee online to help reduce waiting times for everyone. To reward our retail customers we are pleased to offer a 5% discount on our shop prices for orders placed online.
We are also delighted to introduce a new click and collect service so our web customers can enjoy the 5% discount and cut out any delivery charge by collecting their prepaid orders at our roastery shop. Please use the code TC1841 at our web checkout
To more effectively manage the service levels we can offer in our Glasgow roastery shop we are introducing extended opening hours every Wednesday.
Our new shop times are:
Mon 9.30 - 15.00
Tues 9.30 - 15.00
Wed 8.30 - 16.30
Thurs 9.30 - 15.00
Fri 9.30 - 15.00
Thomson’s Coffee Roasters would like to thank all of customers for their continued business and support.